FAQs

Yes, you need a user profile to purchase products online.

Yes, if you have registered on the existing 3@1 site you may use the same log in detail to register on the corporate gifting portal. We are just ensuring our security measures are tight and protect us both.
Alternatively, you may transact on the portal as a guest, we however will not know who you are and cannot provide the service you are accustomed to receiving for us.

1. Click “login” on the menu bar.
2. Fill in your details to log in.
3. If you are not registered, click the “register” button at the bottom of the login form.
4. Fill in the details requested on the form

When clicking on Shop all products available in the online store are display only.

When clicking on a selected category, this allows you to refine your search according to specific items you may be looking for.

If you need immediate assistance, reach out to Caspar Solomon,  Tel: +27 65 339 7343 or send us an email by clicking here (corpgifting@3at1.co.za)

Branding and setup fees are excluded in the pricing shown. The final price is dependant on the branding option you select when placing your order.

If you are unsure or need assistance  then please contact us by either emailing us by clicking here (corpgifting@3at1.co.za), by calling us on +27 65 339 7343 for Caspar to assist you.

Please contact Caspar Solomon,  Tel: +27 65 339 7343 or send us an email by clicking here (corpgifting@3at1.co.za). We are confident we’ll be able to either source the item for you or have it custom made – we have contacts!

The prices on the website exclude VAT.

Yes we do, these products are identified by a green corner containing a white leaf icon, which can be seen on the top left hand side of the product image.

It is important to note that a setup fee is NOT an artwork design fee.

The setup fee covers the cost of gathering, collecting, and organising the printing materials, such as the mixing of colours, the preparation of the screens, pads, etching plates, as well as mixing. It also covers the cost of the calibration of the machines required to complete the branding on your selected products.

Yes, if you place a repeat order (same artwork and same item) you will be charged a new set-up fee as we will need to do all the preparation work for your new order over again. Every order requires new pads or screens to be made as these are not kept and need to be redesigned

Yes, a mock-up of the artwork on the products selected will be emailed to you for final approval. Our graphic designers will treat your design with the attention it deserves in order to have it look its best on your chosen products – at no extra cost

Leave it to us, we are here to assist you our, experienced graphic design team will design something for you to look and approve. All we need is a brief from you on what you are looking for. Best of all this service is at no extra cost. Email us on  corpgifting@3at1.co.za or call Caspar on +27 65 339 7343, he is ready to assist you.

We prefer using Vector files as we can manipulate and separate into individual elements for branding. This artwork is also the highest quality and is in the original design format. Vector artwork is created using vector illustration software programs such as Adobe Illustrator or Corel Draw. Vector artwork is editable, and the artwork can be changed according to your specifications.

Vector artwork can be used for all of our branding processes.

Which formats are considered Vector?

There are a few formats that will be acceptable, namely:

• Adobe Illustrator (.ai)
• Corel Draw (.cdr)
• Freehand (.fh)
• EPS
• PDF

Please note: vector and non-vector artwork, or a combination of the two, can be stored in any of the above formats. In order to check if artwork is vector, zoom into the image. If you see pixelated edges, as illustrated below, it means the artwork is non-vector (vector artwork will remain crisp and clear no matter how much you zoom into the image). Alternatively, click on the artwork and if a blue block appears around it, as illustrated below right, it means that the artwork is non-vector and the elements cannot be separated.

If you send us non-vector artwork for a process that requires vector artwork, our graphic designers will have to re-create the artwork in vector. In order for the designers to do this they need to import the non-vector into illustrator and trace the artwork.

Not all images can be redrawn, if there is any shading or gradients in the artwork it is impossible to achieve.

We are also unable to redraw photographs.

Yes, we are, however they must be of high quality and a minimum of 300dpi.

Colour settings on laptops, PC monitors and printers differ greatly. Colours may vary depending on the monitor or printer being used. The colours you see on the screen are not necessarily the actual Pantone colours of the product or logo. We always use the CMYK or Pantone System to match the colours in your design or logo to ensure you get the real deal.

Yes, the texture, product material and background colour of a product can affect the resulting appearance or colour of a logo. When ordering in large quantities it is best to ask for a branded sample before going ahead with the main order. Please speak to Caspar to arrange this for you. Tel: +27 65 339 7343 or send us an email by clicking here (corpgifting@3at1.co.za)

Yes, the minimum order quantity across all products listed in our online store is 10 units. Should there be a product where the MOQ is different we have indicated this

Our average lead time for branded orders is between 3 – 5 working days, after we have received artwork approval from you.

Please note: Lead times vary depending on the branding type selected, quantity and production method used. We will advise you on the exact lead times when placing your order.

For urgent orders, we will go the extra mile and pull out all the stops to get you your items as fast as possible – we love a challenge and will be happy to help!

1. Browse the online store for the products you’d like to buyYou can do so by using our category menus. When you find a product that interests you, click on the product to see the product page with a description and details of the product, along with the branding options.

   2. Add to my favourites or Add to cart

   Found the products you like? On the product page, choose the colour, sizing or any other attributes for the product. In the “Branding Required” dropdown menu, select your option. Thereafter, you can enter the quantity of the product you’ll be needing in the quantity block (the more you buy, the more you Save!)( Minimum order quantity across our product range is 10).

   Add either add to My Favourites, if you are still deciding or “Add To Cart”. Once the product has been added to your cart, you can continue browsing and adding other products to your shopping cart. You can see the contents of your cart by hovering over/tapping on the “My Cart” text and shopping cart icon at the top right corner of any age in the online store.

   3. Proceed to order form

   If you’re ready to proceed with your purchase, hover or tap on your cart and click on the “checkout / order” button.

   Review the products and totals in your shopping cart, click on the “Proceed to Checkout” button.

   You will be redirected to the relevant payment gateway to pay for and complete your purchase
   Thereafter, we’ll keep you up to date with the process of your order until you have it in your arms!

Looking for items that are not in the online store or something custom? We are here to assist you. Reach out to Steve , Tel + 072 625 6622 or send us an email here (sales.northlands@3at1.co.za) We’ll send you a simple briefing template to complete. The briefing template allows you to share your vision and requirements with us, ensuring we source or make exactly what you are after.

We are here to assist you. Reach out  to Caspar on  +27 65 339 7343 or email us on  corpgifting@3at1.co.za, we are here to assist you.

Once we’ve received payment of your order , Caspar processes your order, and will keep you notified on lead times and delivery. Should you need more detailed info, feel free to chat to Caspar on tel +27 65 339 7343 he will happily update you on the progress of your order. Alternatively send us an email by clicking here (corpgifting@3at1.co.za)

Yes, however, cancellation fees may apply. The fees will vary depending on the stage your order is at in the production schedule.

Items that have already been branded cannot be returned or refunded once ordered. Cancellation is not possible once products have been branded.

Keeping our customers happy is what we do. If you’re unhappy with your order, please contact Caspar on tel +27 65 339 7343 or send us an email by clicking here (corpgifting@3at1.co.za).  We are the solutions team, in this for the long run and will work with you to be sure you are 100% satisfied.

On placing your order via the online store, we require immediate payment via the payment gateway,  offering you a seamless, hassle-free platform.

Payments shall only be accepted as made when the amount paid reflects in 3@1’s bank account.

• All Orders placed via the 3@1 online trading system shall be paid in full ,via the associated payment portal, and which shall be subject to our terms and conditions available here, https://3at1northlands.co.za/privacy-policy/
• All payments shall be made by way of credit card, debit card payments, Electronic Funds Transfer or by direct deposit into 3@1’s designated bank account.
• In the event of cash deposits, 3@1 reserves the right to charge you the relevant bank fees charged by the Bank.
• No Order shall be processed unless payment in full has been received.
• Cheque payments shall only be considered to have been paid once the funds have been cleared and appear in 3@1’s bank account, which may take up to 10 working days

When payments are made via EFT or direct deposit. – please use your order number as the beneficiary reference and send us your proof of payment – corpgifting@3at1.co.za

3@1 Northlands

Bank: FNB

Account Number: 62 864 192 788

Branch Code: 210835

Vat # 4470294275

All corporate gifts and promotional items ordered will be delivered to 3@1 Northriding for your collection. ( 3@1 Northlands, Block B, Shop 6, Northlands Corner, Cnr Witkoppen & New Market Roads, Northriding, JHB 2191)

We do however offer nationwide delivery as an additional service. Please get in touch with us to make the necessary arrangements ensuring your order is received on time.  Reach out to Steve, Tel + 072 625 6622 or send us an email here (sales.northlands@3at1.co.za)

Our standard courier fees and turnaround times apply.

Our detailed Shipping Terms and Conditions can be accessed here,  https://3at1northlands.co.za/shipping-terms/

The answer is yes. Please inform Caspar accordingly, tel +27 65 339 7343 or send us an email by clicking here (corpgifting@3at1.co.za).

Branding solutions and techniques vary depending on the products selected that need to be branded. Please click here to read about branding solutions available.

For your convenience we have also listed the best branding options available to you, depending on your product choices.